XY POS FAQ

Question 1

What is XY POS?

Accepted Answer

XY POS is a mobile point of sale that runs the whole store on any device: checkout, stock lookups and reservations, full and partial inventory counts, appointments, clienteling, returns and store close. It is part of the XY platform, so it shares one data model with XY OMS and clienteling.

Question 2

Which devices does XY POS run on?

Accepted Answer

Any device your stores use: iPhone, iPad, Android, Windows and Mac. You choose the hardware that suits each store, from the shop floor to the stockroom.

Question 3

What reporting comes with XY POS?

Accepted Answer

Mobi, XY's mobile business intelligence, gives field teams live performance by region, store and associate, measured against goals and against peers in the same channel group. RUBI gives HQ the full picture across the business.

Question 4

Does XY POS work offline?

Accepted Answer

Yes. XY Edge keeps your stores running when the internet goes down. Sales and returns continue as normal, and everything syncs automatically once the connection comes back.

Question 5

How do returns and exchanges work?

Accepted Answer

The associate takes the return and sells the replacement in one flow, so the client never has to start a second transaction. In the background XY records a return and a sale, each fiscalized correctly for the country. Returns work across channels with original payment recognition, even without a receipt.

Question 6

Can we change prices and promotions across all stores centrally?

Accepted Answer

Yes. XY POS is cloud native, so you deploy changes from one place and they reach every store at once, or you schedule them to go live on a set date. You can load promotions ahead of Black Friday or launch a new one in a region in minutes when sales are behind target.

Question 7

Which payment providers does XY POS support?

Accepted Answer

You choose your own payment processor. XY has pre-built connectors for Adyen, Planet and Square, supporting cards, PayPal, Pay by Link, cash and house accounts. If your processor isn't on the list, XY builds the integration for you.

Question 8

Which fiscal rules does XY POS cover?

Accepted Answer

Fiscalization is built in, including NF525 in France, ZATCA in Saudi Arabia and Brazil's fiscal requirements, so you don't add a separate compliance layer for each market.

Question 9

Is XY POS an alternative to Oracle Xstore?

Accepted Answer

Yes. Retailers switch to XY from Oracle Xstore to get a mobile, cloud-native POS with real-time data, central control and built-in fiscalization. XY's phased rollout is built for speed: Boggi Milano went live in 140 stores across 8 countries in 60 days.

Question 10

Can we start with POS and add other modules later?

Accepted Answer

Yes. You can start with XY POS to fix the store, then add OMS, clienteling, returns or pricing and promotions on the same platform when you are ready.

Run the whole store from the palm of your hand

A POS that runs the whole day, not just the checkout

Open the store

Sell anywhere on the floor

Find and reserve stock

Count inventory

Appointments and clienteling

Close the store

Take the return and make the next sale in one flow

See every region, store and associate against goal, live

Region

Store

Associate

Change every store from one place

Schedule ahead

React in minutes

Keep selling offline

One POS on one platform

Order management (OMS)

Clienteling

Pricing, promotions & loyalty

XY Connect (ESB)

Moving off Oracle Xstore

In the stores of global luxury brands

XY POS questions, answered

See your stores running on XY POS