The retail OMS built around your stores
XY OMS routes every order from ecommerce, stores, marketplaces and clienteling to the right store or warehouse, on the same real-time data as XY POS.
What is a retail OMS?
A retail OMS (retail order management system) is the software that takes in orders from every sales channel, decides which store or warehouse should fulfil each one, and tracks it through delivery and return. Unlike an ecommerce-only OMS, a retail OMS treats stores as places to sell, ship from, and take returns, so it runs on the same live inventory as the point of sale.
What a retail OMS has to handle
Capture orders from every channel
Ecommerce, store, marketplace and clienteling orders arrive in one flow instead of separate systems.
Route each order to the best location
Rules weigh stock, distance, capacity, cost and delivery promise to pick a store or warehouse.
Fulfil from stores
Ship-from-store, click and collect, curbside pickup and endless aisle turn store stock into online sales.
Share one inventory with the POS
Stores, ecommerce, customer service and finance see the same live availability.
Take returns anywhere
Customers can buy online and return in store, or buy in one store and return in another.
Handle every country you sell in
Tax, fiscal and shipping rules differ by market, and the OMS has to apply them per order.
What XY OMS does across your retail network
Precise control over every order type, fulfilment flow and touchpoint, from day one.
- Ship-from-store
- Click and collect (BOPIS)
- Curbside pickup
- Endless aisle
- Split shipments
- Cross-border logistics
- Buy online, return in store
Rule-based fulfilment engine
Set logic for cost, priority, location, capacity and SLA, and let the system choose the best path. No custom development required.
Real-time inventory lookup
Live visibility across stores, warehouses, dark stores and partners, down to the SKU, location and quantity.
Unified order routing
Route ecommerce, store, marketplace and clienteling orders through a single flow.
Intelligent returns and refunds
Automate return windows, restocking logic and refund rules, and flag exceptions before they happen.
Order lifecycle dashboard
Track every order from placement to delivery or return, with real-time status updates, alerts and thresholds.
Multi-territory, multi-node support
Fiscal, tax and shipping rules for every country you operate in, out of the box. Every decision and handoff is logged for audits.
POS and OMS on one operational brain
Inventory, payments and returns flow between online and in-store channels without silos. Every signal feeds the next decision.
POS
Reflects store-level inventory instantly and fulfils in-store sales, pickups and returns.
Clienteling
Gives associates and stylists accurate product promises and pre-order visibility.
XY Connect (ESB)
Feeds order data to ERP, CRM, 3PL and partners with no manual handoffs.
RUBI reporting
Surfaces real-time alerts, delivery exceptions and fulfilment KPIs.
Returns and refunds
Orchestrates restocks, refund timing and condition-based routing.
Trusted by global retail brands
Built-in support for NF525 (France), ZATCA (Saudi Arabia), Brazil NFe and more. Processes millions of transactions monthly, and connects to your ERP, 3PL and payment providers.
30+
Countries with live deployments, fully localized
90 days
To go live, in as little as
SOC 2
Type II certified, with full audit trails
Retail OMS questions, answered
A retail OMS (retail order management system) is the software that takes in orders from every sales channel, decides which store or warehouse should fulfil each one, and tracks it through delivery and return. Unlike an ecommerce-only OMS, a retail OMS treats stores as places to sell, ship from, and take returns, so it runs on the same live inventory as the point of sale.
See XY OMS run your order flows
Book a 30-minute working session and walk through your stores, channels and fulfilment rules with our team.