A global brand held back by local systems
Isaia built its name on Neapolitan tailoring, but its on-premises technology couldn't keep up with its growth.
Nothing connected
New York couldn't see Milan's inventory, and client data didn't travel between stores.
Four systems for one online order
Associates checked ecommerce, POS, inventory and shipping separately. By the time they found the answer, the moment was lost.
Admin took over the day
Staff spent 90% of their time on administrative work, from tax reporting to loading new collections store by store.
A platform buckling under growth
As Isaia opened in St. Moritz, Chicago, Miami, Toronto and London, the old system grew slow and unreliable.
A rollout like this typically takes 12 to 18 months. Isaia did it in 12 weeks, with no pilot store.
